Returns and Refunds


 Delivery in 1-3 working days for the UK and EU

Delivery in 7 working days for countries outside of the EU

* Delivery times are estimates and commence from the date of shipping, rather than the date of order.


Import duties and taxes to destinations outside the EU

If you order products for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information and an estimate of their cost before placing your order.


Returning a order is easy. We’re happy to offer a refund within 14 days of delivery or collection – provided the items are new and unused, with all labels and tags intact and in the original packaging. For our Online Returns Policy, please see below.

  • Unfortunately we are not able to offer a free returns service unless the garment is faulty/damaged.
  • We reserve the right to refuse late returns on items that are not in the same condition you received them.
  • Items bought at sale price/ with a mark down discount are not eligible for return.

Return by post

Returning your items by post is a simple three-step process.


Step 1 – Request a Returns label


Title the email  ’Return’ and include your customer reference number in the title and state your request.

We will email you back a Return label.

Step 2 – Print out your Returns label

Print out the Returns label and place it inside your parcel. You will need a separate label for each parcel being returned. It is important that you use this label and that we receive your parcel within 14 days of your request so that we can identify your order and process your refund.

Step 3 – Post your parcel

If you would like to return an item please use the following returns address:



3 Chiltern Street

London, England,



Import Duty

We recommend posting within 7 days of your Return Request and requesting proof of postage to guarantee that we receive your parcel within 14 days. We regret that we cannot be held responsible for anything lost or damaged in transit. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail. 

Once we have received your items you will receive a confirmation email.
A refund will be issued to your original payment method within 5 days.

International Returns

As an international customer you can return your parcel using any postal service. Your parcel will need to arrive at our UK return address within 14 days of your return request. Unfortunately, we cannot refund any taxes, duties, charges or delivery costs which you may have paid when placing your order.

We regret that we cannot be held responsible for customs issues or anything lost, damaged or delayed in transit.

Once we have received your items you will receive a confirmation email. A refund will be issued to your original payment method within 5 days.

Payment Methods

Casely-Hayford Virtual Store accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express; Visa Electron, Visa debit cards, Maestro enabled debit cards. 
The total will be charged to your card when the order is shipped. 

PayPal: Easily shop online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website